:root{--ncbot-primary:#1B5E8C;--ncbot-primary-dark:#154a6e;--ncbot-primary-light:#e8f1f8;--ncbot-text:#1a1a1a;--ncbot-text-light:#666666;--ncbot-bg:#ffffff;--ncbot-border:#e0e0e0;--ncbot-shadow:0 8px 32px rgba(0, 0, 0, 0.15);--ncbot-radius:16px}#ncbot-toggle{position:fixed;bottom:24px;left:24px;width:60px;height:60px;border-radius:50%;background:var(--ncbot-primary);color:#fff;border:none;cursor:pointer;box-shadow:0 4px 16px rgb(27 94 140 / .4);z-index:99999;display:flex;align-items:center;justify-content:center;transition:transform 0.2s ease,box-shadow 0.2s ease,background 0.2s ease}#ncbot-toggle:hover{transform:scale(1.08);box-shadow:0 6px 20px rgb(27 94 140 / .5);background:var(--ncbot-primary-dark)}#ncbot-toggle svg{width:28px;height:28px;transition:transform 0.2s ease}#ncbot-toggle.ncbot-open svg.ncbot-icon-chat{display:none}#ncbot-toggle.ncbot-open svg.ncbot-icon-close{display:block}#ncbot-toggle:not(.ncbot-open) svg.ncbot-icon-chat{display:block}#ncbot-toggle:not(.ncbot-open) svg.ncbot-icon-close{display:none}#ncbot-label{position:fixed;bottom:32px;left:96px;max-width:calc(100vw - 140px);background:var(--ncbot-bg);color:var(--ncbot-text);padding:10px 14px;border-radius:20px;box-shadow:var(--ncbot-shadow);border:1px solid var(--ncbot-border);font-size:13px;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;z-index:99999;display:flex;align-items:center;gap:8px;opacity:0;transform:translateY(8px);pointer-events:none;transition:opacity 0.3s ease,transform 0.3s ease;cursor:pointer}#ncbot-label.ncbot-show{opacity:1;transform:translateY(0);pointer-events:auto}#ncbot-label::before,#ncbot-label::after{content:"";position:absolute;left:-7px;top:50%;width:0;height:0;border-top:7px solid #fff0;border-bottom:7px solid #fff0;transform:translateY(-50%)}#ncbot-label::before{border-right:7px solid var(--ncbot-border)}#ncbot-label::after{left:-6px;border-right:6px solid var(--ncbot-bg)}#ncbot-label-close{border:none;background:#fff0;color:var(--ncbot-text-light);cursor:pointer;font-size:16px;line-height:1;padding:0;flex-shrink:0}#ncbot-badge{position:absolute;top:-2px;right:-2px;width:18px;height:18px;background:#e74c3c;border-radius:50%;border:2px solid #fff;display:none}#ncbot-toggle:not(.ncbot-open) #ncbot-badge.ncbot-show{display:block;animation:ncbot-pulse 1.5s ease infinite}@keyframes ncbot-pulse{0%,100%{transform:scale(1)}50%{transform:scale(1.2)}}#ncbot-window{position:fixed;bottom:100px;left:24px;width:380px;max-width:calc(100vw - 32px);height:520px;max-height:calc(100vh - 140px);background:var(--ncbot-bg);border-radius:var(--ncbot-radius);box-shadow:var(--ncbot-shadow);z-index:99998;display:none;flex-direction:column;overflow:hidden;border:1px solid var(--ncbot-border);font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif}#ncbot-window.ncbot-visible{display:flex;animation:ncbot-slide-up 0.25s ease-out}@keyframes ncbot-slide-up{from{opacity:0;transform:translateY(16px)}to{opacity:1;transform:translateY(0)}}#ncbot-header{background:var(--ncbot-primary);color:#fff;padding:16px 20px;display:flex;align-items:center;gap:12px;flex-shrink:0}#ncbot-header-avatar{width:36px;height:36px;background:rgb(255 255 255 / .2);border-radius:50%;display:flex;align-items:center;justify-content:center;flex-shrink:0;font-size:18px}#ncbot-header-info h3{margin:0;font-size:15px;font-weight:600;line-height:1.2}#ncbot-header-info p{margin:2px 0 0;font-size:12px;opacity:.85;line-height:1.2}#ncbot-email-row{display:flex;align-items:center;gap:6px;padding:8px 12px;background:var(--ncbot-primary-light);border-bottom:1px solid var(--ncbot-border);flex-shrink:0}#ncbot-email-input{flex:1;border:1px solid var(--ncbot-border);border-radius:14px;padding:6px 12px;font-size:12px;font-family:inherit;outline:none;color:var(--ncbot-text);background:#fff;transition:border-color 0.2s}#ncbot-email-input:focus{border-color:var(--ncbot-primary)}#ncbot-email-input::placeholder{color:#999}#ncbot-email-input.ncbot-invalid{border-color:#e74c3c}#ncbot-email-save{border:none;border-radius:14px;padding:6px 12px;font-size:12px;font-family:inherit;background:var(--ncbot-primary);color:#fff;cursor:pointer;flex-shrink:0;transition:background 0.2s}#ncbot-email-save:hover{background:var(--ncbot-primary-dark)}#ncbot-email-row.ncbot-saved{background:#fff0}#ncbot-email-row.ncbot-saved #ncbot-email-input{border-color:#fff0;background:#fff0;color:var(--ncbot-text-light)}#ncbot-email-row.ncbot-saved #ncbot-email-save{display:none}#ncbot-messages{flex:1;overflow-y:auto;padding:16px;display:flex;flex-direction:column;gap:12px;scroll-behavior:smooth}#ncbot-messages::-webkit-scrollbar{width:5px}#ncbot-messages::-webkit-scrollbar-track{background:#fff0}#ncbot-messages::-webkit-scrollbar-thumb{background:#ccc;border-radius:3px}.ncbot-msg{max-width:85%;padding:10px 14px;border-radius:14px;font-size:14px;line-height:1.5;word-wrap:break-word;position:relative}.ncbot-msg-bot{background:var(--ncbot-primary-light);color:var(--ncbot-text);align-self:flex-start;border-bottom-left-radius:4px}.ncbot-msg-user{background:var(--ncbot-primary);color:#fff;align-self:flex-end;border-bottom-right-radius:4px}.ncbot-msg a{color:inherit;text-decoration:underline}.ncbot-msg-bot a{color:var(--ncbot-primary-dark)}.ncbot-typing{display:flex;gap:4px;padding:12px 16px;align-self:flex-start;background:var(--ncbot-primary-light);border-radius:14px;border-bottom-left-radius:4px}.ncbot-typing span{width:7px;height:7px;background:var(--ncbot-primary);border-radius:50%;opacity:.4;animation:ncbot-typing-bounce 1.2s ease-in-out infinite}.ncbot-typing span:nth-child(2){animation-delay:0.2s}.ncbot-typing span:nth-child(3){animation-delay:0.4s}@keyframes ncbot-typing-bounce{0%,60%,100%{opacity:.4;transform:translateY(0)}30%{opacity:1;transform:translateY(-4px)}}#ncbot-input-area{padding:12px 16px;border-top:1px solid var(--ncbot-border);display:flex;gap:8px;align-items:flex-end;flex-shrink:0;background:var(--ncbot-bg)}#ncbot-input{flex:1;border:1px solid var(--ncbot-border);border-radius:20px;padding:10px 16px;font-size:14px;font-family:inherit;resize:none;max-height:100px;min-height:40px;line-height:1.4;outline:none;transition:border-color 0.2s;color:var(--ncbot-text);background:#f9f9f9}#ncbot-input:focus{border-color:var(--ncbot-primary);background:#fff}#ncbot-input::placeholder{color:#aaa}#ncbot-send{width:40px;height:40px;border-radius:50%;background:var(--ncbot-primary);color:#fff;border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background 0.2s,transform 0.1s}#ncbot-send:hover{background:var(--ncbot-primary-dark)}#ncbot-send:active{transform:scale(.95)}#ncbot-send:disabled{background:#ccc;cursor:not-allowed}#ncbot-send svg{width:18px;height:18px}#ncbot-footer{text-align:center;padding:6px 16px 10px;font-size:11px;color:#bbb;flex-shrink:0}.ncbot-msg-error{background:#fef2f2;color:#b91c1c;align-self:center;text-align:center;font-size:13px;border-radius:10px;max-width:90%}@media (max-width:480px){#ncbot-window{bottom:0;right:0;left:0;width:100%;max-width:100%;height:100vh;max-height:100vh;border-radius:0}#ncbot-toggle{bottom:16px;left:16px;width:54px;height:54px}#ncbot-label{bottom:84px;left:16px;right:16px;max-width:none}#ncbot-label::before,#ncbot-label::after{display:none}}